Our contact details
Celtic Calm and Wellbeing Limited
Name: Louyse McConnell-Trevillion
Address: c/o JRW, 5 Castle Terrace, Edinburgh, EH1 2DP
The type of personal information we collect, how we get it and why we have it
Every website is a collection of files that are stored on a computer called a server. Our website is hosted by Wix.com and uses its servers.
When you purchase a product from our online store, you use the financial services platform Square, which also uses its own servers to enable the transaction to take place.
Our business email addresses are provided by 123 Reg, who use their own servers to provide a webmail address service for our business.
Wix.com, Square and 123 Reg process data on our behalf and are known as data processors. Celtic Calm and Wellbeing is the data controller, because we decide what the purposes are for having your personal information.
When you interact with our website, and correspond with us via webmail, the following types of personal information are collected:
Identity information: name, postal address, email address, phone number.
Device information: IP address.
Financial information: bank account and payment card details.
We use the information for the following purposes:
To provide you with the products ordered to fulfil the contract
To enable payment information to be processed
To screen orders for potential fraud or risk
To arrange shipping
To provide you with order confirmation
To provide customer support
To enable customers to subscribe to our products
To comply with our legal obligations
To administer and protect our business, including the raising and defending of legal action
To understand how our customers use our products
To develop and grow our business
To inform our marketing strategy and, where customers consent, to share with them information or advertising related to similar products.
Under the UK General Data Protection Regulation (UK GDPR), we have to identify the lawful basis we rely on for processing this information. Those bases are:
Our legitimate interests, which do not override your fundamental rights and freedoms.
In relation to our marketing activities, we rely on your consent, which can be withdrawn at any time by contacting us via the details set out at the beginning of this policy. Every marketing communication includes the option to withdraw your consent.
We do not collect special category information, e.g., health, and where you choose to provide us with this information, the legal basis on which we hold it is your explicit consent. You can withdraw your consent at anytime by contacting us, using the details set out above.
Sharing Personal Information
We share your personal information with our data processors to help us fulfil our contracts with you and to administer, protect and grow our business.
Wix.com’s server is located in Israel and 123 Reg’s server is located in Germany. Both these countries have been legally classified by the UK Government as offering equivalent protection to your personal information as that ensured in the UK. Wix.com and 123 Reg may further transfer your personal information to recipients operating on their behalf and any transfers are done under a written contract between our data processors and those recipients and with the necessary contractual safeguards in place if the information is transferred to a third-country. Square may, and may use third-party service providers to, process and store personal information in the United States, Canada, Japan, the European Union, and other countries and uses appropriate contractual safeguards where required.
The contact details of our data processors and the written contracts we have with them are set out below.
Wix.Com (UK) Limited, Tower Bridge House, St Katharine's Way, London E1W 1DD, United Kingdom.
Data Processing Addendum: https://www.wix.com/about/privacy-dpa-users
Squareup Europe Ltd,,Fumbally Square,,Fumbally Lane,,Dublin 8, Ireland
Data Processing Terms:,https://squareup.com/gb/en/legal/general/data-processing-terms
123 Reg Limited,5th Floor, The Shipping Building, Old Vinyl Factory, 252-254 Blyth Road, Hayes, UB3 1HA, United Kingdom
Data Processing Addendum:,https://www.123-reg.co.uk/terms/data-processing-addendum/
We may also share your personal information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
How we store your personal information
Your information is securely stored.
When you place an order through our website, we will retain your personal information for our records unless and until you ask us to erase this information. For more information on your right of erasure, please see the ‘Your data protection rights’ section below. However, if more than three years have elapsed since you last placed an order, we will permanently delete your personal information, using electronic means or secure shredding, whichever is applicable.
If you correspond with us, we will retain your personal information for our records unless and until you ask us to erase this information. For more information on your right of erasure, please see the ‘Your data protection rights’ section below. However, if more than three years have elapsed since your last correspondence, we will permanently delete your personal information, using electronic means or secure shredding, whichever is applicable.
Your data protection rights
Under data protection law, you have rights including:
Your right of access - You have the right to ask us for copies of your personal information.
Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.
Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.
Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
Please contact us via the details set out at the beginning of this notice if you wish to make a request.
Our website is not intended for individuals under the age of 18. We do not intentionally collect personal information from children. If you are the parent or guardian and believe your child has provided us with personal information, please contact us at via the details set out at the beginning of this policy to request deletion.
How to complain
If you have any concerns about our use of your personal information, you can make a complaint to us via the details set out at the beginning of this policy.
You can also complain to the ICO if you are unhappy with how we have used your data.
The ICO’s address:
Information Commissioner’s Office
Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk
What are cookies?
Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site.
Cookies that expire at the end of a browser session (normally when a user exits their browser) are called ‘session cookies’. Cookies that can be stored for longer are called ‘persistent cookies’.
Cookies we use
This website is built using Wix Website Builder and uses only strictly necessary cookies to allow the website to function and let people visit our website. The cookies are also needed for security reasons. These cookies do not store any personally identifiable information.
The table below explains the cookies we use.
Cookie Name Duration Purpose
ssr-caching Less than 1 minute This cookie is set by Wix & indicates how a site was rendered.
hs Session Wix platform sets this cookie for security purposes.
svSession 1 year 1 month 4 days Wix platform sets this cookie to identify unique visitors & track their session.
XSRF-TOKEN Session Wix set this cookie for security purposes.
bSession 30 minutes Wix set this cookie in context of load balancing to improve user experience.
Overrides 1 minute Wix set this cookie to measure the stability & effectiveness of the website.